Terms Of Service

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the Pets Own Us website (the "Service") operated by AP Acquisitions Limited ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchases

You are encouraged to familiarise yourself with your rights contained within the Sale of Goods Act 1979, Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contracts Regulations 1999.

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. You expressly agree that AP Acquisitions Limited is not responsible for any loss or damage arising from the submission of false or inaccurate information.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. You expressly agree that AP Acquisitions Limited cannot accept any liability for loss or damage arising out of such cancellation.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other websites. You expressly agree that any such offer of a product or service does not constitute a legal offer capable of attracting legal consequences.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Section "Availability, Errors and Inaccuracies" is without prejudice to existing statutory rights.

Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms and Conditions, the Promotion rules will apply. The terms and conditions of any other "Promotions" are independent of this agreement.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of AP Acquisitions Limited and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of AP Acquisitions Limited.

Links To Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by AP Acquisitions Limited.

AP Acquisitions Limited has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that AP Acquisitions Limited shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Termination

We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will cease immediately.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Indemnification

You agree to defend, indemnify and hold harmless AP Acquisitions Limited and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, or b) a breach of these Terms.

Limitation Of Liability

In no event shall AP Acquisitions Limited, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

AP Acquisitions Limited its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Exclusions

Without limiting the generality of the foregoing and notwithstanding any other provision of these terms, under no circumstances will AP Acquisitions Limited ever be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to your use of the Service, these Terms, the subject matter of these Terms, the termination of these Terms or otherwise, including but not limited to personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by AP Acquisitions Limited or any person for whom AP Acquisitions Limited is responsible, and even if AP Acquisitions Limited has been advised of the possibility of such loss or damage being incurred.

Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is made we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.

Privacy Policy and Cookie Policy

Please refer to our Privacy Policy here and Cookies Policy here. You agree that they constitute part of these terms. You must read our Privacy Policy and Cookies Policy before you use the Service.

Contact Us

If you can't find the answer to your question, you can always contact us:

Website Name: Pets Own Us

Company Name: AP Acquisitions Limited

Company Number: 15955762

Address: 128 City Road, London, EC1v 2NX

Email: support@petsownus.co.uk

WhatsApp

 

Customer Service Opening Hours:

Monday - Friday: 09h00-17h00 UTC

Saturday - Sunday: Closed

We will respond to your request within 24 hours.

 

Please note: Our office address is for mailing only; do not send returns to this address. We will provide you with a return address once your return has been approved.

The Philippines

Lynn’s Animal Rescue

On the tiny island of Siquijor in the Philippines, the international tourist trade is just starting to take off, yet every day thousands of stray cats and dogs go without food, healthcare and a loving home. 

Since she was 13, Siquijor native Lynn has been rescuing stray cats and dogs across the island, providing basic healthcare and partnering with local vets to run spay and neuter programmes. She has dedicated her entire home to housing animals (often over 50 cats and dogs in her one-bed home!), and is now working with volunteers from local youth hostels to develop her small patch of land into a sanctuary for abandoned animals.

We’re working with Lynn’s Animal Rescue to raise awareness of her work and support where we can by committing 5% of our profits to her work and sending used or end-of-line carriers and beds to the rescue. We hope that our support will enable Lynn to secure more land to expand her rescue operation and help more cats and dogs. 

You can follow Lynn’s journey and support her work directly via her Instagram and Facebook pages.

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United Kingdom

Suloti Dachshund Support

Sultoti Dachshund Support’s journey began when a few dedicated Dachshund lovers noticed how often these special little dogs were in need - whether due to changes in owners’ lives, medical challenges, or simply circumstances beyond anyone’s control.

Over the years, Suloti has evolved into a lifeline for Dachshunds and their humans. Their mission now encompasses not only adoption and fostering, but also long-term community support. They provide equipment loans - because sometimes, a crate, harness, or stroller can make all the difference in a dog’s well-being. And they carefully match Dachshunds with new homes, ensuring each rehoming is done with care.

We’re supporting Suloti by providing at-cost new and free used strollers to support their important work - read more about our partnership in this recent blog post.

If you’d like to learn more about the wonderful work Suloti Dachshund Support is doing - or even get involved - click here to visit their website. There, you can explore their adoption stories, learn how you can help, or even make a donation. 

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The Philippines

El Nido Animal Welfare

El Nido on Palawan Island is one of the most popular tourist hotspots in the Philippines, yet there is little to no support for the thousands of stray dogs and cats roaming the streets, who often fall victim to the heavy traffic of tuk-tuks and motorbikes.

When one of the Pets Own Us owners visited El Nido, they knew they had to do something to help. This started by working with a local volunteer from El Nido Animal Rescue to get veterinary treatment for a stray dog near their hotel, who was suffering from a tick infestation and distemper, as well as a badly broken jaw. We continue to sponsor this dog (which we named Tammy) and have now committed 5% of our profits to El Nido Animal Welfare to help them help more cats and dogs like Tammy, particularly through large-scale spay and neuter programmes. 

We’re also sending them end-of-line carriers and crates to transport stray dogs around the island and, in time, we hope to be able to support the development of an adoption programme to find these animals loving forever homes in the UK.

You can find out more about their work and donate directly via their Facebook page here

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