Delivery Information

We offer Free Shipping on all our products over £49 for UK mainland.  

Delivery Range

We deliver anywhere in the UK (United Kingdom).

Please Note: There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland. These extra costs will be clearly displayed at checkout.

We do not currently offer international shipping via our online store. If your address is outside of the UK, please contact us for a delivery quote, either by email support@petsownus.co.uk or by WhatsApp

Delivery Costs

Free shipping on all orders over £49.

No Hidden Fees: All costs are clearly stated at checkout.

Order Processing Time

Processing Time: Orders are processed within 4 hours, Monday to Friday.

Last Order Time: 15h00 (UTC)

Orders placed after 15h00 will be processed the next business day.

Weekend Orders: Orders placed on weekends are processed the next business day.

Delivery Time

Estimated Delivery Times: Our delivery times vary depending on the product and supplier. Please review each product page for accurate fulfilment timeframes. Some items offer next day delivery, whereas some can take upwards of 10 business days to arrive. 

Business Days: Deliveries occur Monday to Friday.

Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Delivering Your Order

We are dedicated to offering a fast, secure, and dependable delivery service for all our products. We will choose the most suitable delivery method and carrier for each item on our website. Please note that selecting a specific carrier for delivery is not currently an option. Deliveries are generally made Monday through Friday, and occasionally on Saturdays.

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a dispatch notification after your item/s have left the warehouse. 

Tracking Deliveries

Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

Questions: Our support team is ready to assist with any questions about tracking your order.

Partial Delivery

If you have ordered multiple items, especially across different brands or product ranges, these may be delivered in separate packages and on separate days.

If you have not received your full delivery as expected please contact us either by email support@petsownus.co.uk or by WhatsApp.

If you are missing parts of your item such as hardware packs, please contact us.

Delays to your order

Whilst we take full responsibility for any delays or issues with your order, issues with couriers and delivery companies are often out of our control. If there are any issues with your delivery, for example if the tracking details have not updated within the last 6 calendar days, please contact us either by email support@petsownus.co.uk or by WhatsApp

Report Damage or Defect

We know how frustrating a damaged or defective item can be. If your item is damaged or defective, we will be sure to get a resolution for you and ask that you report any issues within 30 days of the delivery date. To ensure we make your order right, we may require a photo(s) of the damage and/or for the original item to be returned when providing a resolution.

For damaged or defective items please contact us at:

By email: support@petsownus.co.uk

By visiting this page on our website

By WhatsApp

You can also view our Returns Policy here

Contact Us

If you can't find the answer to your question, you can always contact us:

Website Name: Pets Own Us

Company Name: AP Acquisitions Limited

Company Number: 10476005

Address: 128 City Road, London, EC1V 2NX

Email: support@petsownus.co.uk

WhatsApp

Customer Service Opening Hours:

Monday - Friday: 09h00-18h00

Saturday - Sunday: Closed

We will respond to your request within 24 hours.

 

Please Note: Our office address is for mailing only, do not send returns back to this address, we will provide you with a return address once your return has been approved.

The Philippines

Lynn’s Animal Rescue

On the tiny island of Siquijor in the Philippines, the international tourist trade is just starting to take off, yet every day thousands of stray cats and dogs go without food, healthcare and a loving home. 

Since she was 13, Siquijor native Lynn has been rescuing stray cats and dogs across the island, providing basic healthcare and partnering with local vets to run spay and neuter programmes. She has dedicated her entire home to housing animals (often over 50 cats and dogs in her one-bed home!), and is now working with volunteers from local youth hostels to develop her small patch of land into a sanctuary for abandoned animals.

We’re working with Lynn’s Animal Rescue to raise awareness of her work and support where we can by committing 5% of our profits to her work and sending used or end-of-line carriers and beds to the rescue. We hope that our support will enable Lynn to secure more land to expand her rescue operation and help more cats and dogs. 

You can follow Lynn’s journey and support her work directly via her Instagram and Facebook pages.

Donate Now

United Kingdom

Suloti Dachshund Support

Sultoti Dachshund Support’s journey began when a few dedicated Dachshund lovers noticed how often these special little dogs were in need - whether due to changes in owners’ lives, medical challenges, or simply circumstances beyond anyone’s control.

Over the years, Suloti has evolved into a lifeline for Dachshunds and their humans. Their mission now encompasses not only adoption and fostering, but also long-term community support. They provide equipment loans - because sometimes, a crate, harness, or stroller can make all the difference in a dog’s well-being. And they carefully match Dachshunds with new homes, ensuring each rehoming is done with care.

We’re supporting Suloti by providing at-cost new and free used strollers to support their important work - read more about our partnership in this recent blog post.

If you’d like to learn more about the wonderful work Suloti Dachshund Support is doing - or even get involved - click here to visit their website. There, you can explore their adoption stories, learn how you can help, or even make a donation. 

Donate Now

The Philippines

El Nido Animal Welfare

El Nido on Palawan Island is one of the most popular tourist hotspots in the Philippines, yet there is little to no support for the thousands of stray dogs and cats roaming the streets, who often fall victim to the heavy traffic of tuk-tuks and motorbikes.

When one of the Pets Own Us owners visited El Nido, they knew they had to do something to help. This started by working with a local volunteer from El Nido Animal Rescue to get veterinary treatment for a stray dog near their hotel, who was suffering from a tick infestation and distemper, as well as a badly broken jaw. We continue to sponsor this dog (which we named Tammy) and have now committed 5% of our profits to El Nido Animal Welfare to help them help more cats and dogs like Tammy, particularly through large-scale spay and neuter programmes. 

We’re also sending them end-of-line carriers and crates to transport stray dogs around the island and, in time, we hope to be able to support the development of an adoption programme to find these animals loving forever homes in the UK.

You can find out more about their work and donate directly via their Facebook page here

Donate Now